Kickstarter Refund Policy
While all of our products are warranted within standard consumer regulations, it is not our policy to offer refunds or returns on items received as Kickstarter rewards.
The support we gathered from our Kickstarter backers is what enabled us to run and grow our business, gather customer feedback, improve our design and will ultimately let us ship the product. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts that are sent to our supporters as a token of appreciation for their support of our business.
We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding:
1. Give your reward to a friend. Our product might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to gift your product to someone who may need it more than you.
2. Sell your reward to somebody. Our Kickstarter rewards were purchased below the retail value – if you want to recuperate that value and possibly even more, throw your reward up on eBay.
3. Give your reward another chance. You never know when you life's circumstances may change. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future.
Thank you again for your support and understanding, and please don’t hesitate to contact us if you have any questions.